We are a multi-award-winning telecommunications company, who take pride in providing businesses, in the UK delivering a high level of customer service and products ranging from business mobiles, Landlines and Broadband.

We are looking for experienced Customer Service Advisors to join the team, you will be a part of a fun, vibrant and motivational office environment with constant support and on-going in-house training.

Responsibilities and Duties:

· Delivering a first-class level of customer service to all our internal and external customers.

· Ability to work in a fast-paced environment.

· Offer help, support and guidance to customers and provide satisfactory solutions.

· Identify customer’s requirements and presenting them with a solution.

· Work with customers to ensure all their services are running effectively.

· Ability to build rapport with customers whilst maintaining professional conversations.

· Liaise with suppliers, networks, management, and internal account managers

Qualifications and Experience:

· Excellent verbal and written communication.

· Strong customer service skills

· Good administrative skills.

· Active listening skills

· IT literate and the ability to use Excel, Email, Website, Portal

Benefits:

· Salary of 18k plus performance bonuses (salary increase to 20k after the 6-month probation period)

· Social Working Hours – Monday to Friday – 8:45am – 5:15pm

· 20 days Holiday plus Bank Holidays

· On-going training and development

Please apply today by emailing your CV to Georgia.pitula@ice-comms.co.uk, we can’t wait to hear from you!