We are looking for someone who has had Landline team leader experience, someone who can motivate and guide our landline specialists.

Responsibilities:

· Create an inspiring team environment with an open communication culture

· Set clear team goals

· Delegate tasks and set deadlines

· Oversee day-to-day operation

· Monitor team performance and report on metrics

· Motivate team members

· Discover training needs and provide coaching

· Listen to team members’ feedback and resolve any issues or conflicts

· Recognize high performance and reward accomplishments

· Encourage creativity and risk-taking

· Suggest and organize team building activities

A successful candidate will have:

· Excellent communication skills

· Proactive and positive with a ‘can do’ attitude

· Effective time management and organisational skills

· Competent working alone or as part of a team

· Logical approach to problem solving

· Ability to work under pressure and within time constraints

· Punctual and good attendance

Technical Requirements:

· Knowledge of Landline provisioning and Gamma Horizon VoIP

· Knowledge of fixed and wireless networking

· Knowledge of system add-on (door-entry, PA system integration)

· Knowledge of WLR3, LLU, Broadband and Fibre provisioning

· Knowledge of 3CX Hosted systems

· Ability to fault find networks and PSTN/ISDN lines

· System design, installation, maintenance, and User Training experience

A successful candidate will receive:

· 31K salary

· 20 days holidays plus bank holidays

· Monday to Friday, 8:45am – 5:15pm

· Amazing incentives to reward our hard-working staff such as: holidays, cash prizes and much more…

· Company pension

· Employee referral programme

· ‘Cycle to work’ scheme

· Staff perks

Please apply today by emailing your CV to Georgia.pitula@ice-comms.co.uk, we can’t wait to hear from you!